Refund Policy & Disclaimer

*All sales on our  through our website, Wechat & Distributor/Reseller/Partner are FINAL and refunds are NOT possible once purchase is made.

*Exceptional : Only The New DuckVPN Account’s (using duckvpn service first time ever and have never used duckvpn service) within the first 30 Days of the subscription can apply for a refund and full refund shall be processed in atleast 10-12 working days, through the same payment method as used on time of purchase, NOT VALID FOR SUBSCRIPTION RENEWALS & EXTENSION.

WE DO NOT ACCEPT REFUND/CANCELLATION REQUEST’S FOR ANY SUBSCRIPTION RENEWALS & EXTENSION, even IF the request is made within same day of renewal/extension.

WE ARE NOT RESPONSIBLE  FOR :  SLOW SPEED BECAUSE OF YOUR INTERNET COMPANY SPEED THROTTLING | BLOCK BY YOUR INTERNET SERVICE PROVIDER | BLOCK BY YOUR COUNTRY INTERNET AUTHORITY | BLOCK BY YOUR UNIVERSITY

Our software is compatible with the following operating systems:

  • Windows 7 up to Windows 10

  • macOS 10.6 up to macOS 10.14

  • Linux Ubuntu 16.04 LTS and 18.04 LTS

  • Android 5 up to Android 9

  • iOS 9 up to iOS 12

The software may work on other systems as well, but we provide no guarantee. If you purchase service to use on incompatible system, no refund is offered. You’ll need to switch to one of mainstream systems like Windows, Mac or Linux.

If our product is not working on your computer because VPN service is blocked by your ISP, we are not responsible, no refunds will be provided in such case.

Router warranty and refund policy

DuckVPN products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgement of DuckVPN, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the product’s instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than DuckVPN or an approved agent voids this warranty.

Warranty is void if customer changes software on hardware product (by flashing another firmware) or by making any other modifications.

The duration of router warranty is 6 months since the date of shipping to customer.

The maximum liability of DuckVPN is the product purchase price.

If customer meets the warranty conditions, he/she can choose between a replacement router (shipped for free) or refund in form of DuckVPN credit, which can be used to purchase any DuckVPN Services.

Warranty is for the original purchaser only and is not transferable

Proof of purchase is required to get warranty service.

Return shipping is prepaid by the customer.

International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

Refund Policy applicable from 1 January 2019, for all purchases made before and after this date by any users.